ERP vs CRM: What's the Difference and When Do You Need Each?

ERP manages your company's internal operations: accounting, inventory, HR and marketing automation. CRM, on the other hand, focuses on your relationship with customers: tracking deals, sales opportunities, and communication history.

If your problem is disorganized internal operations and unclear financial data, start with ERP. If your problem is managing your sales team and following up on leads, start with CRM. Many businesses eventually need both.

Our products at Semicolon are designed to work seamlessly together — our ERP includes a built-in CRM module, and you can also subscribe to a standalone CRM depending on your company's size. Get in touch and we'll help you decide.